Shipping Policy

Last updated: October 2025

At Kidbruu, we take pride in delivering every product with care. Our goal is to ensure your order arrives quickly, safely, and exactly as expected.

1. Shipping Locations

We currently ship to all 50 states across the United States. International shipping is not available at this time.

2. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time

Once processed, your order will typically arrive within 3–7 business days, depending on your location. Delivery times may vary due to carrier delays or external factors beyond our control.

4. Shipping Fees

We are pleased to offer free shipping on all U.S. orders. There are no hidden costs or additional handling fees.

5. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment’s progress in real time.

6. Incorrect Address or Delivery Issues

Please ensure that your shipping address is entered correctly at checkout. Kidbruu is not responsible for orders delivered to incorrect addresses provided by customers.

If your order is lost or delayed, please contact our support team at support@kidbruu.com. We’ll work with the carrier to resolve the issue as quickly as possible.

7. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged product and packaging. We’ll arrange a replacement or refund promptly.

8. Order Changes or Cancellations

Orders can be canceled or modified within 24 hours of purchase, provided they have not yet shipped. After that, cancellations are no longer possible, but you may request a return after receiving the item.

9. Business Hours

Our warehouse operates Monday through Friday, 9:00 AM – 6:00 PM (PST). Orders placed outside these hours will be processed on the next business day.

10. Contact Us

If you have any questions regarding your shipment, please contact our customer support team:

• Email: support@kidbruu.com
• Phone: +1 (601) 732-9943
• Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
• Company: Zenvico Innovations LLC

Thank you for choosing Kidbruu. We’re honored to be part of your family’s journey and are committed to providing a seamless, reliable shopping experience.

© 2025 Kidbruu. All rights reserved.

Return & Refund Policy

Last updated: October 2025

Thank you for shopping with Kidbruu. We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help. Please read our return and refund policy carefully.

1. 90-Day Return Guarantee

We offer a 90-day return policy from the date you receive your item. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

2. How to Start a Return

1. Contact our customer support team at support@kidbruu.com within 90 days of receiving your order.
2. Provide your order number, full name, and reason for return.
3. Our team will guide you through the return process and provide the return address if applicable.

3. Refunds

Once we receive and inspect your return, we will notify you by email about the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that shipping costs are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

If you wish to exchange an item for a different product or size, please contact us. Exchanges are subject to product availability.

5. Damaged or Defective Items

We take product quality seriously. If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items

Some products cannot be returned due to hygiene or safety reasons (e.g., opened baby care items, feeding accessories, or personal care products). Please contact us before purchasing if you’re unsure about eligibility.

7. Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure your return is received safely.

8. Cancellations

Orders can be canceled within 24 hours of purchase if they have not yet been shipped. After that, you’ll need to follow the return process once the item is delivered.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

• Email: support@kidbruu.com
• Phone: +1 (601) 732-9943
• Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
• Company: Zenvico Innovations LLC

We appreciate your trust in Kidbruu and are committed to ensuring a positive shopping experience for every customer.

© 2025 Kidbruu. All rights reserved.